Option 1 — Disconnect in the app
- Sign in to MDataService Social Publisher.
- Open Settings → Connected accounts.
- Select Facebook, Instagram, Messenger or the relevant platform.
- Choose Disconnect and confirm.
This revokes the connection in our service and schedules associated access tokens for deletion.
Option 2 — Revoke access on the platform
Open the connected social platform’s privacy, security, business integration or app settings and remove MDataService Social Publisher. Platform menus may change; consult that platform’s current help centre.
Option 3 — Send a deletion request
Email kontakt@mdataservice.com with the subject Data deletion request. Include your account email and connected page/account name. Never send your password or access token.
We may request limited information to verify identity. Verified data is deleted from active systems without undue delay, normally within 30 days. Access-restricted backup remnants are overwritten within up to 90 days. Data that law requires us to retain is isolated from other use.
Client audience data
If your request concerns a message or comment sent to one of our business customers, contact that business first because it is normally the controller. We assist the business with verified requests as its processor.